Refund policy
Returns & Exchanges
We want every piece to feel right. If it doesn't, we'll make it simple.
Faulty, Incorrect, or Damaged Items
If your order arrives faulty, incorrect, or damaged in transit, contact us within 14 days of delivery. We'll cover the return shipping and send a free replacement or a full refund — your choice.
Size Exchanges
Not the right fit? We'll exchange it for a different size within 2 days of delivery. The item must be unworn, unwashed, and in its original condition with all tags attached.
The customer covers shipping both ways (sending the item back to us, and us sending the new size out). Return shipping cost depends on your region — see our Shipping Policy for rates.
A change of mind alone (no faulty/incorrect item, no size issue) is not eligible for a return.
Condition Requirements
To be eligible for exchange or return, the item must be:
- Unworn and unwashed
- Free of any damage, marks, stains, or odours
- In its original, perfect condition with all tags and packaging intact
Items that do not meet these conditions will be returned to the sender.
How to Request a Return or Exchange
Email support@byhermanos.com or WhatsApp us at 01044772788 with your order number, the reason for your request, and (for faulty items) a photo. Our team will respond with instructions. Please do not ship any item back before receiving confirmation.